Refund policy

To start a return, Please email your order number and items you wish to return to hello@shopgoosies.com. 

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below:

Eligibility for Refunds

• Refunds are available for items purchased directly from our website.
• To be eligible, items must be unused, in their original packaging, and returned within 30 days of receipt. 
• Seasonal and Holiday merchandise must be returned within 10 days of delivery. This includes Christmas and Mardi Gras. 
• Personalized or custom-made products are not eligible for refunds unless they arrive damaged or defective.
• All items discounted 25% or more is a FINAL SALE and not eligible for a return. 
• Black Friday, BOGO, Bundles and other special promotions are FINAL SALE. No returns or exchanges.

Damaged or Defective Items

• If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
• We may request photographic evidence and will arrange for a replacement or full refund.

Return Process

• To initiate a return, please contact our customer service team at hello@shopgoosies.com with your order number and reason for return.
  
• We will provide you with instructions on how to return your item.
• Shop to Pay customers: Self serve returns are available on your order receipt. 
• Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.

Exchanges

• We currently do not offer exchanges. To exchange an item, please follow the return process and place a new order. Sorry for the inconvenience. 

Late or Missing Refunds

• If you haven’t received your refund after the above timeframe, please check with your bank or credit card provider.
• If you need further assistance, contact our customer service team.

Gift Cards

• Gift cards are non-refundable.
• Refunds do not include original shipping fees unless the return is due to our error.

If you have any questions or need assistance, please contact us at hello@shopgoosies.com.